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In light of Covid-19, the Officetrax team is closely monitoring all developments. Protecting the health and well-being of our employees and ensuring continuous service delivery for our customers remains our highest priorities. In response, we have implemented our business continuity plan of remote working for employees.
In these unprecedented times, we will continue to use the communication and guidance from the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) as our primary guidelines. We are also monitoring the directives of federal, provincial and municipal health authorities and will return to our office-based operations when it is deemed appropriate.
Please be safe and stay healthy.
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En réponse à Covid-19, l’équipe de l’Officetrax suit de près tous les développements à mesure qu’ils sont diffusés. La protection de la santé et du bien-être de nos employés, ainsi que le maintien de la prestation des services à nos clients demeurent nos plus grandes priorités. Par conséquent, nous avons mis en œuvre notre plan de continuité des activités de travail à distance pour les employés afin de nous assurer que vos services ne sont pas affectés.
En ces temps sans précédent, nous continuerons d’utiliser la communication et les conseils des Centres de contrôle et de prévention des maladies (CDC) et de l’Organisation mondiale de la Santé (OMS) comme lignes directrices principales. Nous surveillons également les directives des autorités sanitaires fédérales, provinciales et municipales et nous reprendrons nos activités de bureau lorsque cela sera jugé approprié.
Soyez en sécurité et en bonne santé.
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Industry
Petroleum
Implemented
2006
Employees
1,000
"We found Officetrax through another user, and from the initial demo we knew it was what we were looking for."
- Scott Holland, Facilities DirectorWallis Companies
Convenience Store Operator and Petroleum Distributor, Wallis Companies, is much more than just Petroleum Distribution. They also operate Great River Wash, Wallis Lubricants, and Wallis Transport. The maintenance team at Wallis Companies is made up of a Director, Service Manager, Dispatcher, and 10 technicians.
1. Challenges
Wallis Companies was looking to grow as a company in 2005 and knew they'd need a software platform that could grow with them and provide enough efficiencies that they wouldn't need to add a lot more headcount to their support team.
- No way to track locations, employees, or equipment in real-time
- Had $150,000 in parts and no controls in place to ensure they could track them
- Needed something easy to use for their non-tech savvy employees
- They had an inefficient workflow from service request through to invoice
2. The Journey
Wallis Companies looked at a few solutions but they required huge upfront fees, were server based, required hardware upgrades, plus on-going maintenance fees.
The Officetrax support team has been there every step of the way, and has continued to help with improvements and modifications.
3. Goals
- Streamline processes from service request to invoice
- Create real-time reports to track R&M cost in detail
- Improve response time and reduce the number of return trips
- Allow technicians to track inventory (costs, quantities, etc.) and buy and sell parts
- Have the ability to make better repair/replace decisions on assets
4. The Solution
Wallis Companies deployed Officetrax's cloud-based SaaS solution to gain visibility and new efficiencies across its facilities management team.
5. Results
- Reporting features allowed the team to demonstrate to their operations team improvements in response time, reduction in return trips, and overall R&M cost savings
- Officetrax's team of Accounts Specialists continually assist to make improvements and custom modifications to the system since 2006
- Wallis Companies was able to more than double their location and technician count without having to grow their office support by using Officetrax
- Have almost completely eliminated the need for paper or phone calls
- Went from $150,000 in parts to $250,000 with better controls in Inventory and were able to track individual pieces of equipment to make better repair/replace decisions
- Inventory also allowed Wallis Companies to reduce the number of return trips
- Alerts have allowed their store managers the ability to see the status of service requests for better transparency
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